Membership FAQ/Policy
Where can I park?
PARKING IS NOT AVAILABLE ONSITE. Please park on the street and only drive at 5kms per hour when using the drop-off / pick-up zone.
There is ample street parking on Church Rd and Kaleski St, however please use the drop-off / pick-up zone as much as possible.
To access the drop off zone please drive to the back gate, found further along in Kaleski St.
No car should enter through the front gate for any reason, all cars should enter via the back gate and only exit via the front gate.
Kindergym parents attending MORNING Kindergym / Mini-gym classes during the week – Monday to Friday will be permitted to park onsite. Please note that this does not apply to SATURDAY MORNING Kindergym.
At NO time should anyone from Altitude be parking in the spaces allocated for our neighbours in Unit 2. As this constantly causes tenancy issues. No car should park directly in front of our building, roller shutter or emergency exit door.
For a more comprehensive overview please refer to the Altitude Parking Policy.
Are there any rules that we should be aware of?
The below refers to general rules in Non-covid times, however some rules still apply.
Parents must NOT enter the gymnastic area for any reason. (Unless attending Kindergym classes).
Parents must NOT approach coaches while they are coaching. Any questions regarding athlete progress, class issues, etc, should be discussed with the program manager Michelle - preferably when she is available and not on the floor coaching.
Parents should not allow or encourage their children to enter the gymnastic area unless they have been called on by the coach. Children not attending class must be closely monitored and supervised at all times - they are not allowed to enter the gymnastic area. If new and not sure where to go, and you cannot see any non-coaching staff, please ask the front office staff for help.
Parents and spectators should not attempt to watch downstairs in the waiting zone, but use upstairs for viewing and seating. This waiting zone area is an emergency exit thoroughfare, so we appreciate your co-operation in this matter. There must be no eating in the waiting zone.
Spectators must not take photos or videos as this contravenes our privacy and child protection policies. You will be asked to delete photos and video footage from your phones if staff observe you taking photos and footage.
What do they wear?
Children need to wear gymnastic attire. Leotard and bike shorts / tights for the girls and singlet / sport shorts for boys. They may wear close fitting t-shirts and bike shorts / tights / sports shorts. Clothes should be soft fabrics and be easy to move in.
There are certain items of clothing that are not allowed – please see our policy regarding clothing and hair. No buttons, hooks, zippers, buckles, or pockets allowed on clothing. No skirts, denim shorts, cargo pants, or loose tops allowed. No fairy-dress leotards, or clothing with ties or fringe.
We have club t-shirts, singlets and tracksuits available for purchase to wear to class. Girls and boys may purchase club training leotard/gym-suit from the gym-shop if they wish. If cold, children should wear a skivvy under their t-shirt or leotard /gym-suit.
Long hair must be tied back and off the face. Socks are allowed, gymnasts do not generally wear footwear. However, socks are compulsory for Trampoline/DMT classes.
Hoodies are not encouraged due to the choking danger, however if worn, the hood will be tucked in down the back of the participant by coaches.
We encourage thongs/slides in summer and Ugg-boots in winter, so that these can easily be put on to visit the toilet during class.
Can I stay and watch?
NO - During Covid parents cannot enter the building. The only exception being if someone is doing their first trial day and under these circumstances there is a limit of 1 parent per class. NO siblings or extras as we have a 4 person limit in our viewing room.
Pre Covid Policy is as below:
Yes parents are welcome to stay and watch however there is limited seating available in the viewing room. For parents of children who are doing Mini-gym classes, it is preferred that parents stay onsite – but not compulsory. On our high traffic days where there is sometimes not enough room, in the viewing area, a roster may be put in place for all classes other than mini-gym so as to allow parents the opportunity to stay a few times during the term. Food can be consumed upstairs in the viewing area, or outside. Parents are welcome to use our kitchen facilities, however we do ask that you clean up after yourselves. Parents should also clean up after their children if they make a mess.
What to bring?
A labelled drink-bottle of water or cordial for re-hydration and a pair of clean socks. No fizzy drinks. No glass bottles allowed in venue. We also sell water for $2 if needed.
Can I drop off and pick up later?
Due to Covid restrictions, this is current requirement, however we are happy for parents to sit in their car in the street.
Yes – as there isn’t huge facilities to cater for all parents to stay, please feel free to drop and go. However please make it a habit to drive through for pick up or park your car and walk inside to pick up your children at the conclusion of their lesson. We will not allow children who are under 10 years, to go out to the street without an older sibling or parent.
How much does it cost?
Fees can be found on our fees page. Any further enquiries, please email or call us.
No animals
Pets of any kind are not allowed in venue at any time.
Are your coaches qualified?
Our coaches are qualified through the National Coaching Accreditation Scheme (NCAS) and the G-Educate Program provided by Gymnastics Australia. The club and coaches are registered and affiliated with Gymnastics NSW and Gymnastics Australia.
As we are committed to training up new coaches, sometimes an assistant or junior coach will work together with an accredited coach, these assistant/junior coaches are in the process of training and becoming accredited.
How do we progress participants into competitive programs?
Children who show potential for competitive gymnastics and/or have achieved specific gymnastics skills can ask to be considered for Development classes or competition squads. If children are feeling restless in recreational classes and would like to be challenged a little more there may be an opportunity at the conclusion of each term to move across into the development program. The best starting point is often in Team-Gym, which is a hybrid recreational/competition class. Please read through the different class descriptions and then contact Michelle with your request.
What happens with Recreational Grading Week?
In the final weeks of each term staff will give feedback to management about your child’s development. This is an important part of our Recreational Program and it will gauge how your child is progressing, what their strengths are and areas in which they can improve.
If you wish to discuss your child’s progress, please call the office number to speak to Michelle or send an email to the gym. Please don’t try to speak with your child’s coach at the beginning, end or during the class, this time is not appropriate as the coach has other classes and may not be able to answer your questions at that time.
Communication
The best way for us to communicate with you is through email so be sure to update these details with admin staff. News can be found on our social media platforms (Facebook and Instagram) however we also try to have up to date information on our website. If you have social media platforms, please ‘like’ us or “follow” to receive our feeds.
Active Kids Vouchers
We accept the Active Kids vouchers, please apply online through Service NSW for your voucher and present the paperwork to our staff as soon as possible. We have to apply to the Services NSW to redeem the $100 voucher – therefore we cannot credit your account with the $100 until the funds have been processed and we receive the funds from Services NSW.
Refunds
We do not refund fees once enrolled and paid for classes for a term, and the term has commenced. At the conclusion of each term, if parents wish to withdraw their child from enrolment, they must notify staff in writing via email. If a parent waits until the new term has started, any fees paid towards the term will not be refunded. We will try to move the participant to another class where possible if something changes, but this cannot be guaranteed.
We require a fee bond from each participant to secure their spot from term to term, however this will be refunded if the parent notifies us in writing at the end of the term, of the intent to cease enrolment in the following term. If notice is not received at the end of term, the fee bond will not be refunded.